Job Description

Office Manager/Assistant Property Manager

The Office Manager/Assistant Property Manager is responsible for supporting business operations through administrative tasks, as well as providing courteous and professional direct interaction with prospective and current customer tenants. This position is often the face of Real Property Management All Connect. This role interacts with every unit of the business and is the key to achieving effective communication across the organization.

This job will work from home most of the time and requires a reliable internet connection.

ESSENTIAL RESPONSIBILITIES

1.      Providing administrative support for the Leasing Agent and Property Manager

2.      Handling customer inquiries 

3.      Coordinate/schedule among vendors, tenants, and landlords with maintenance and repair work orders, ensuring the timely and quality of each work.

4.      Promptly respond, pursue, and resolve customer and vendor issues proactively.

5.      Maintaining the prospective tenant database

6.      Assisting in placing advertisements

7.      Updating the company website with available rental properties

8.      Forwarding weekly Rental Marketing Reports to clients

9.      Managing office supplies inventory

10.   Assisting the Property Manager with applicant courtesy calls 

11.   Entering management agreements/creating portfolios and properties

12.   Attending and participating in-office meetings

13.   Attending and participating in training sessions as directed by the Manager

14.   Adhering to all procedures required in this role

15.   Providing feedback for and participating in the continuous improvement of procedures and processes

16.   occasionally drive to the property pick up/drop off the lockbox/signs, meet with vendors or take photos. 

17.   Other duties as assigned

KEY ATTRIBUTES

1.     Highly detail-oriented and organized in work

2.     Strong analytical thinking and troubleshooting skills

3.     Excellent communication and interpersonal skills with a customer service focus

4.     Ability to act and operate independently with minimal daily direction from the manager to accomplish objectives

5.     Proficiency with email and Microsoft Office applications

6.     Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results

The Office Manager/Assistant Property Manager is highly organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and instill trust, the Administrative Assistant is a natural communicator with good attention to detail, a sense of urgency, and a professional demeanor.

REQUIREMENTS

1.      Two years experience in administrative support (Real Estate Preferred)
2.      Basic Knowledge about home repairs/maintenance 

3.      A minimum typing speed of 40 words per minute

4.      Intermediate skills in Microsoft Office

5.      Managing referrals across departments

6.      Knowledge of the Internet and email

7.      Basic telephone switchboard knowledge

PERFORMANCE EXPECTATIONS

1.     Administrative support, reporting, and data entry timelines met

2.     Established customer service standards maintained

3.     Advertising timelines met

4.     Tenancy database maintained in an accurate and timely manner

5.     ‘Renting’ section of the company website is maintained and updated on a daily basis

Metrics:

·       Customer Service Surveys

·       Report from the Property Manager

At Real Property Management All Connect, our proven experience and industry leaders have given us the edge in developing top-tier property management professionals. As a franchisee of one of the largest residential management corporations in the United States, we have the training and support to take you from a job to a career. 

Compensation: 

Three months probation period. Compensation depends on experience, starting at $45000 annual, 7 days paid leave, medical/dental/vision

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Real Property Management® is the leading property management franchise system with over 300 offices in North America, managing tens of thousands residential homes. If you are self-motivated, reliable, resourceful, and customer-focused, consider joining us. You will be part of a team that shares their expertise and makes each other better, all while earning a competitive wage.

Notice

Property Management Business Solutions LLC is the franchisor of the Real Property Management ® franchised system. Each Real Property Management® franchised location is independently-owned and operated. Employment opportunities throughout the franchised network are listed as a service, so they can be conveniently found by interested parties at one central location for brand management purposes only. The employer for each position listed is the independent franchise owner who posted the position on this website.

*Acknowledgement

I acknowledge that each independent Real Property Management® franchise office hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Property Management Business Solutions LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Property Management Business Solutions LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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