Job Description

Filing Deadline: Wed 8/28/2024

UCSD Layoff from Career Appointment: Apply by 8/16/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 8/28/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

The UCSD Media Teaching Lab is dedicated to providing outstanding media production facilities, equipment, and technical assistance to UC San Diego undergraduate and graduate students, offering a wide variety of equipment available for use in photography, video, film, and audio production.

The Media Lab Operations Assistant supports senior staff members in their instructional and administrative duties and covers shifts as needed at the Media Teaching Lab checkout desk. Other responsibilities include providing backup in the administration of the equipment checkout facility, production studios, editing suites and classrooms. Oversees student workers at the checkout facility, including providing work direction and guidance on department policy and operational standards. Assist department staff with projects and administrative tasks as needed. Assist faculty with special requests and classroom equipment setup and troubleshooting.

Responsibilities:

Perform equipment checkouts and returns using WebCheckout software and appropriate management of equipment inventory.

Assist students with registration and troubleshooting reservation system.

Assist student workers with checkout overrides and equipment usage questions.

Assist in organizing equipment and general upkeep of checkout facility and online inventory systems.

Suggest and implement improvements to checkout workflow and other operations at direction of others.

Provide guidance to student employees in the training, work direction and implementation of facility policies.

Assist in the upkeep and general maintenance of the Media Teaching Lab Facility (Offices, classrooms, studios, editing suites and checkout).

Assists with scheduling of equipment and studio demos, class reservations and workshops.

Report facility repairs, issues and/or potential improvements to Supervisor and/or senior staff.

Act as back-up to the Media Teaching Lab staff for faculty or department requests and assist with classes where needed.

Assist students in minor issues arising in editing suites and using post-production software.

Works with a wide variety of media technologies, networks and computer hardware and software.

QUALIFICATIONS

• Demonstrated experience in customer service or help desk environment, including experience handling in-person service requests.

• Ability to communicate well both verbally and in written form with staff, supervisors, students, and customers.

• Demonstrated strong interpersonal skills with the ability to interact in a positive manner with diverse clientele with emphasis on flexibility and professionalism.

• Strong verbal communication skills, especially in clearly explaining and articulating information professionally and accurately.

• Experience using software and online tools for communication (Outlook, Teams) and general office needs (Excel/Google Sheets).

Preferred Qualifications:

• Basic knowledge of production equipment (cameras, lights, microphones, etc.) to identify solutions for student needs.

SPECIAL CONDITIONS

• Working onsite is required, no remote work.

• Ability to drive an electric cart.

• Job offer is contingent upon satisfactory clearance based on Background check and DMV check results.

• Will be a participant in the DMV Pull Notice Program. A high standard of dependability is required for the position.

• Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.This position is eligible for full: Health/Dental/Vision Insurance Vacation/Holidays Life Insurance UC Retirement Plan. For more information about UCSD Benefits visit: http://blink.ucsd.edu/HR/benefits/index.html

UCSD Work/Life visit: https://blink.ucsd.edu/HR/benefits/work-life/index.html

To calculate an approximate value of the UC Total Compensation package, please click here:http://ucnet.universityofcalifornia.edu/compensation-and-benefits/total-compensation-calculator.php

Pay Transparency Act

Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $16.24 - $34.96

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

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