Mainframe - Remote
Years of Experience
Total : Above 7 to 9 Years of experience
Relevant : Minimum of 7 yrs in Storage L3 support
Storage hardware subsystems including IBM, EMC, DASD and Removable(Tape) Media Devices and Virtual Tape, IBM/STK ATL (robotic tape library)
Mainframe Tape, Virtual Tape & DASD Management
Work with Application teams supporting all Disk and Tape allocation issues
z/OS Operating System Storage installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
Systems Managed Storage (DFSMS, RMM Tape Management, DFDSS DFHSM FDR ABR CPK, FDREPORT, FDRINSTANT)
Disaster Recovery testing for all PepsiCo Divisions (FDR/ABR/ABARS/T-Rex/TPCR replication)
Catalogs Management, (Add, move, recover Catalogs, along with size adjustments)
Storage monitoring tools installations and use
Monitor and add new storage volumes as needed
Hand's-on expertise with System z storage data migration and replication.
z/OS(MVS) program product installation and support
Project Management (Microsoft Project and Project Life Cycle Processes)
Per (1.) Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowledge sharing & documentation
Root cause analysis / Problem Management + Capacity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring
Volume Management
Volume initialization & reclaim
Catalog Management.
Scratch Pool tape Maintenance.
Tape Library hardware support.
Backup & Restore (HSM, ADDRSU & FDRABR).
SMS routine changes & maintenance
VTS and ATL knowledge.
Storage housekeeping jobs maintenance.
FICON/ESCON Support.
REXX coding support.
JCL programming knowledge to run storage housekeeping jobs.
Tape Management activities using ZARA etc..
Dataset Management.
Independently resolve tickets within SLA
BMC main view knowledge.
DR Testing knowledge.
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